The EMS Division is responsible for planning, development, implementation and clinical oversight of all Basic Life Support and Advanced Life Support medical care for the City of Shreveport. The Division manages the Continuous Quality Improvement (CQI) and Performance Management (PM) section for the Department. The CQI/PM team reviews and analyzes system performance with the goal of improving patient care and reducing clinical risk. This section researches and provides comprehensive data analysis, develops statistical reports, tracks and documents investigations of clinical concern, manages medical records, maintains biomedical equipment and actively coordinates with the EMS Billing and revenue program.

The EMS Staff includes the Chief of EMS, Assistant Chief of EMS, three EMS Officers two Stock Clerks and an Administrative Assistant.

The Fire Department EMS operations currently utilize ten paramedic ALS units. Two EMS Supervisors provide continuous field oversight and respond to all cardiac arrests and major incidents. EMS incidents account for %72 of the total fire department 911 requests. The EMS operations for all City special events are planned and staffed through EMS Division.